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WE DON'T ACCEPT ANY RETURNS OR EXCHANGES. PLEASE MAKE SURE YOU HAVE ORDERED THE CORRECT PRODUCT. YOU CAN REQUEST FOR LIVE PRODUCT VIDEOS THROUGH SUPPORT CHAT BEFORE PLACING YOUR ORDER.
However, we accept returns only in the below circumstances
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. YOU SHOULD ALSO PROVIDE US UNBOXING VIDEO WITHOUT ANY PAUSE OR CUTS SO THAT IT WOULD EASE UP YOUR RETURNS PROCESS.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards or customised orders for any reasons.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.